Refund policy
Return & Replacement Policy
Last updated: September 3, 2026
At Freshfeed Organics, customer satisfaction is a priority. This policy outlines when a return or replacement applies and what is required to raise a valid claim.
Eligibility
Returns or replacements are accepted only in the following cases:
- Damaged product received
- Wrong product delivered
- Missing items in the package
Requests outside these three categories (change of mind, taste preference, incorrect self-selection) are not eligible.
Mandatory Unboxing Video
A clear, continuous, uncut video recording of the package being opened is mandatory for any damage, missing item, or wrong product claim. The video must show the sealed package from the start through to the product inside, with no cuts or pauses.
Claims submitted without a valid unboxing video will not be accepted. This is non-negotiable and protects both the customer and Freshfeed Organics from fraudulent claims.
Reporting Window
All claims must be reported to our support team within 24 hours of delivery. Claims raised after this window will not be processed, regardless of the reason.
How to Raise a Claim
Contact our support team with the following:
- Order number
- Unboxing video (uncut, showing the sealed package being opened)
- Photos of the damaged/incorrect/missing item, if applicable
- Brief description of the issue
Email: freshfeedorganics@gmail.com Phone: +91 82181 77226
Resolution
Once a claim is verified, Freshfeed Organics will offer a replacement or refund at its discretion, based on product availability and the nature of the issue.
- Replacements are shipped once the claim is approved.
- Refunds, where applicable, are processed within the standard processing time to the original payment method.
Non-Returnable Situations
- No unboxing video provided
- Claim reported after 24 hours of delivery
- Product opened, used, or consumed beyond inspection
- Issues arising from courier delays or external shipping conditions unrelated to product condition
Product Variance Disclaimer
Minor variations in color, texture, or packaging may occur due to the natural and organic nature of our products. Such variance does not qualify as damage or a defect.
Policy Changes
Freshfeed Organics reserves the right to update this policy at any time without prior notice. The most current version will always be published on this page.
Contact
For questions on a return or replacement request:
Email: freshfeedorganics@gmail.com Phone: +91 82181 77226