Privacy policy
Last updated: May 7, 2026
At Freshfeed Organics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information shared by customers while using our website and services.
Information We Collect
When you place an order or contact us, we may collect the following information:
* Name
* Phone number
* Email address
* Delivery address
* Payment details
* Order history
This information is collected only to process orders and provide better customer service.
How We Use Your Information
Your information may be used for:
* Processing and delivering orders
* Customer support and communication
* Order updates and confirmations
* Improving our website and services
* Sending promotional offers or updates (if applicable)
We do not sell, trade, or share your personal information with third parties except for delivery and payment processing purposes.
Payment Security
All payments made on our website are processed through secure payment gateways. We do not store your card or banking details on our servers.
Cookies
Our website may use cookies to improve user experience, website performance, and analytics. Users can disable cookies through their browser settings if preferred.
Product Information
We try our best to display product details, descriptions, and images accurately. However, slight variations in color, texture, or packaging may occur due to natural and digital differences.
Package Opening & Return Policy
Customers are requested to make a clear video while opening the package at the time of delivery. This video is mandatory in case of any damaged, missing, or incorrect product claim.
Please note that no return, replacement, or refund request will be accepted without a proper uncut package opening video.
Return & Refund Policy
Returns or replacements are only applicable in cases of:
* Damaged products
* Wrong products delivered
* Missing items in the package
All claims must be reported within 24 hours of delivery with proper proof and package opening video.
Refunds, if approved, will be processed within the standard processing time.
Shipping & Delivery
We aim to deliver orders within the estimated delivery timeline. However, delays may occur due to courier issues, weather conditions, or unforeseen circumstances.
Delivery timelines may vary depending on the location.
Third-Party Services
Our website may contain links or integrations with third-party services such as payment gateways or shipping partners. We are not responsible for the privacy practices of those third-party services.
Policy Updates
Freshfeed Organics reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be updated on this page.
Contact Us
For any questions or support regarding our Privacy Policy, orders, or services, customers can contact us through the contact details provided on our website.